Terms of use

The firm

This site is operated by Markentivo, 1021 West Hastings Street, Suite 900, Vancouver, BC V6E 0C3, Canada. Telephone +1 604 357 2910. Email [email protected].

Markentivo’s website is hosted on third-party infrastructure located in Canada.

The website

Content on this site is for information about the practice and the published retainers. It is not a binding offer until a quote is accepted in writing. Prices are in Canadian dollars and exclude media spend and applicable sales taxes. We may update pages as packages change; the date on legal pages is 2026 for this edition.

You may link to public pages. You may not scrape the site in a way that impairs hosting, copy the text as if it were your own, or present the pages as a product of another firm.

Engagements

Paid work starts only after a written quote or order that names the package, the fee, the start date and the channels in scope. The minimum term for a monthly retainer is three months. Invoices are issued on the first business day of the month and are payable within 14 days. Notice to end a retainer is 30 days. The Refund & Cancellation Policy and the pricing page form part of that commercial relationship.

The client remains the owner of ad accounts, pixels, feeds and data. Markentivo does not take a percentage of media spend and does not resell media with a markup. Media is billed by the platforms to the client.

No performance guarantee

Markentivo does not guarantee rankings, a cost per lead, a return on ad spend or any other result. Campaign figures depend on offer, inventory, sales follow-up, season and platforms that both sides do not control. Figures and scenarios shown on this site are illustrative planning examples and are not performance guarantees.

Acceptable use of the form

The enquiry form is for people who want to discuss a retainer. Automated or deceptive submissions may be ignored. Do not send information about a third party unless you have a right to share it.

Liability

To the extent permitted by the law of British Columbia, Markentivo is not liable for indirect or consequential loss arising from use of this website. For contracted work, liability is limited to the fees paid to Markentivo for the month or the sprint in which the claim arose, except in cases of fraud or bodily injury where a limit cannot be set. Media spend paid to platforms is outside that cap because it is not paid to Markentivo.

Law

These terms are governed by the laws of the Province of British Columbia and the federal laws of Canada that apply there. Courts in British Columbia have jurisdiction, except where a mandatory rule in another province cannot be waived.

Figures and scenarios shown on this site are illustrative planning examples and are not performance guarantees.